FAQ – ethnik

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Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Yes, we ship worldwide. Shipping timelines and costs are defined based on your location and order size.
Timelines depend on the project scope, customization level and quantities. We recommend reaching out at least a few weeks in advance, especially for events or launches. contact.ethnik@gmail.com
All Ethnik products are designed and produced in Morocco, in collaboration with local artisans and partners, supporting local craftsmanship and savoir-faire.
Minimum quantities vary depending on the product and level of customization. Feel free to reach out at contact.ethnik@gmail.com with your project and estimated quantities and we’ll guide you accordingly.

We collaborate with brands, institutions, cultural actors, and individuals on custom and creative projects: from corporate gifting and events to cultural editions and long-term creative partnerships.
Simply get in touch via our contact form or email, sharing a few details about your project, timeline and quantities. We’ll get back to you to discuss possibilities. contact.ethnik@gmail.com
Yes. Our notebooks, pouches, tote bags and other pieces can be customized with your logo, colors, messages or visual adaptations. Feel free to contact us at contact.ethnik@gmail.com for more infos.
Yes. Beyond adapting existing Ethnik pieces, we can imagine and create entirely new objects together. Each collaboration is an open creative process, where we explore ideas, formats, and possibilities based on your project.

Feel free to contact us at contact.ethnik@gmail.com for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Corporate Gifting